Help & FAQ

Use the search and filter by language, level, price and focus area. Profiles show qualifications, reviews and often an intro video, so you can choose with confidence.

Pick a time on the tutor’s profile and confirm the booking. You can pay per lesson or use lesson credit. At the agreed time you both meet in the video lesson, directly in your browser, no download.

You can buy hour packages with a tutor (e.g. 10 or 20 hours) at a discount. The price per hour is fixed at purchase, credit is valid for 12 months, and one credit equals one lesson. You redeem credit simply by booking a lesson.

Yes. Remaining credit can be transferred to another tutor. If that tutor’s rate is higher, a small additional payment may apply; the validity period stays the same.

The lesson runs in your browser. Open the booking and start the video lesson with one click at the agreed time, with nothing to install.

Yes. Under “My lessons” you can cancel yourself. Free of charge until 24 hours before the lesson. The hour is credited back to your account. If you cancel less than 24 hours before the lesson, the hour is charged.

If you’re not satisfied with a lesson you attended, you can submit a guarantee request within 7 days, choosing a reason and adding a short note. After review we either credit the hour back or refund your payment (max. 2 approved cases per account). The guarantee does not apply if you did not attend.

If the tutor cancels at least 24 hours ahead, you get the hour credited back (no goodwill). If they cancel less than 24 hours ahead or do not show up, you get the hour back plus a 10% goodwill credit on the amount actually paid for that lesson (after discounts and codes). Report it under “My lessons”. If attendance in the video room is documented, use the satisfaction guarantee instead.

Enter the code in the field below the packages on a tutor’s profile and click “Apply”. The discounted price is shown immediately and deducted at checkout.

Yes. We automatically send an e-mail reminder before an upcoming lesson to both you and your tutor.

Payments are processed securely via Stripe. Your card details go directly to Stripe; we never store full card data. Refunds usually take 5 to 10 working days.

Share your personal code (see “My lessons”). Your friend gets a discount on their first package, and you receive a reward voucher once they purchase.

Yes. On “My lessons” choose an amount; the code is emailed to the recipient and works as a discount on any package.

Yes. Take the free English CEFR placement test (no account needed): free placement test. It estimates your English level in a few minutes and suggests suitable tutors. A German (DaF) placement test is not available yet.

A flashcard trainer with spaced repetition inside My lessons (Learn tab) after you sign in. Add cards and practise; due cards come back automatically at growing intervals.

A CEFR path (A1 to C2) with “can-do” milestones in My lessons (Learn tab) after you sign in. Check them off to track your progress.

Each lesson in “My lessons” has a homework/notes section written by your tutor, plus a materials area for shared files.

Yes. Connect Google Calendar (two-way) or use the subscription link for Outlook/Apple; your lessons stay up to date automatically.

Yes. When booking, choose “repeat” for a number of weeks or months. Unavailable dates are skipped and reported.

Company accounts are planned. Right now the focus is individual lessons; get in touch if your team wants to start later.

Yes, under “My lessons” you can toggle reminders, cancellation notices and news individually.

Only if you and your tutor both agree for that lesson. Recording is optional. You can withdraw consent.

Audio is sent to Groq (USA) for transcription and is not stored permanently by us. You and your tutor can see the transcript and analysis. Transcripts are usually deleted after 90 days.

They help you practise between lessons (for example writing corrections, situation practice, exam tasks) and can suggest a briefing or teaching ideas for your tutor. AI does not replace the lesson.

No. They are practice estimates only, not an official score or certificate.

In AI settings (when enabled) you can disable AI tools for your account and delete your lesson transcripts. See the privacy policy for details.

Create an account and set up your teaching profile with your qualifications and experience. We verify tutors before activation, and your listing goes live after review.

You set your hourly rate. Discounted hour packages are generated from it automatically, so students can buy credit with you.

Payments run through Stripe. Payouts are weekly, for lessons completed at least three days earlier. Teloquia keeps a tiered commission: 18% from 0 lessons, 15% from 25, 12% from 100, and 10% from 300. For a trial lesson at 50% off, Teloquia and you share the discount. You're paid on 75% of your hourly rate, minus the commission for your tier. At €40 an hour on the 18% tier, that's €24.60. Your first lesson with a new learner carries no extra commission; your normal tier applies. If it's a trial lesson, your pay is based on 75% of your hourly rate, as above.

If the learner cancels at least 24 hours ahead, the hour is credited back. If they do not show up, wait 15 minutes, then mark the no-show in the product. The lesson counts as taken and you are paid. The learner may dispute the mark with support within 48 hours. If you cancel at least 24 hours ahead, the learner gets the hour back with no goodwill. If you cancel less than 24 hours ahead or do not show up, the learner gets the hour back plus a 10% goodwill credit on the amount actually paid for that lesson (after discounts and codes). Refunds usually take 5 to 10 working days.